Refund policy

RETURNS AND REFUNDS

1. Right of Withdrawal In accordance with art. 52 of Legislative Decree no. 206/2005, as amended by Legislative Decree no. 21/2014, the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without the need to provide reasons and without any penalty, within 14 (fourteen) working days from the date of receipt of the products. The right of withdrawal is exercised by written communication sent by registered mail (with acknowledgment of receipt) to the address Piazza Ex Convento Cappuccine, 20, 31100 Treviso TV or via e-mail to the address info@redaa.it.

In case of withdrawal, the Customer must return the products to redaa at his own expense within 14 (fourteen) days from the same withdrawal, choosing his trusted courier, to the following address: Piazza Ex Convento Cappuccine, 20, 31100 Treviso (TV) – ITALY. The goods must be returned intact, complete with all its parts and in the original packaging (envelopes and packages), kept and possibly used for the time strictly necessary to establish and verify its nature, characteristics, and size, according to the normal diligence, without any signs of wear or dirt, in compliance with the conditions set out below:

1. the right of withdrawal may apply to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product (e.g., accessories, complements, etc.).

2. for withdrawal to be possible, the product must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, tags, seals, etc.).

3. shipping costs (and any customs duties, if applicable) for the return of the goods will be borne exclusively by the Customer.

4. shipping, until the certificate of receipt in the warehouse indicated by redaa, is under the complete responsibility of the customer.

5. in case of damage to the goods during transport, redaa will notify the Customer, to enable him to promptly file a complaint against the chosen courier and obtain the relative refund.

6. redaa will not be liable in any way for damage, theft, loss occurring during or otherwise due to the return shipment.

If the User withdraws from this contract, all payments made to redaa will be refunded, including delivery costs (except for additional costs resulting from any choice of a type of delivery different from the least expensive standard delivery offered) without undue delay and in any case not later than fourteen (14) days from the day redaa is informed of the User's decision to withdraw from this contract. These refunds will be made using the same means of payment used by the User for the initial transaction. The refund may be suspended until the goods are received or until the User demonstrates that he has returned the goods, whichever is earlier. The User is requested to return the goods and deliver them to redaa without undue delay and in any case within 14 days from the day he communicated his withdrawal from this contract. The deadline is met if the User returns the goods before the expiration of the 14-day period. The return shipping costs are borne by the User. Please also kindly return a copy of the attached order and highlight the order number on the package.